Technical Consultant

Hitachi Vantara

IT Analyst/ Business Analyst

July 2019 - August 2023

Led technical implementations and data migration projects while managing customer support operations. Specialized in Oracle technologies, business intelligence reporting, and integration solutions.

Hyderabad, INDIA

Overview

Worked closely with internal and external teams to translate business needs into effective, scalable solutions. Took ownership of system integrations, data migrations, and production support, resolving 500+ customer tickets. Delivered clear documentation, user training, and presentations to senior leadership. Ensured quality through rigorous testing and collaboration with QA teams.

Key Responsibilities

  • Collaborated with internal and external cross functional teams to gather requirements, analyze business needs and design scalable technical solutions.
  • Led stakeholder interview meetings and focus groups to understand system workflow and define "AS-IS" and "TO-BE" processes in alignment with project objectives.
  • Designed and delivered solution presentations to senior management; prepared end-user documentation and conducted system walk-through to support adoption.
  • Provided technical support in production environments troubleshooting user-reported issues, running root cause analysis, and ensuring timely resolution within SLA.
  • Performed large-scale data migrations from Oracle E-Business Suite to Oracle Cloud using HCM Data Loader and FBDI templates achieving > 80% success rate.
  • Developed, tested, and deployed over 10 integration enhancements into production using Software AG's My webMethods, contributing to improved cross-system design flow and automation.
  • Executed unit testing, system integration testing and worked closely with QA teams for quality assurance and regression validation before deployments.
  • Managed and resolved over 500 support tickets, maintaining high standards of documentation, impact analysis, and resolution tracking.
  • Authored detailed technical and functional documentation, including system workflow diagrams, deployment checklists, and change request logs.

Technologies Used

  • Oracle Cloud, Oracle E-Business Suite
  • Software AG My webMethods
  • Oracle SQL, PL/SQL, MongoDB
  • BI Publisher
  • Groovy Scripts
  • Python
  • Bash Scripts

Achievements

  • Received the Hitachi Hi-Life Award in recognition of my contributions to company initiatives of data migration.
  • Mentored junior developers and conducted code reviews and trained 2 new members to the team.

Hitachi Hi-Life Award